kode69 Privacy Policy

This page describes what we collect when you use kode69 and how we keep that data protected. We take your privacy seriously—your personal information is handled with care and stored securely. We collect only the data we need to operate our platform, verify your identity, process payments, and comply with law.

Our privacy practices reflect our commitment to transparency. We don't sell your data to third parties. We don't use your information for marketing without your consent. We do share data with payment processors, regulatory authorities, and service providers who help us run kode69—but only when necessary and under strict confidentiality agreements.

If you have questions about how we handle your data, or if you want to access, correct, or delete your information, our support team can help. We're available via live chat, email, and phone during business hours, and we respond in English and local languages.

What Data We Collect on kode69

When you register on kode69, we collect your email address, name, date of birth, and phone number. We use this information to create your account and to contact you about your account status or important platform updates. We also collect your residential address and government ID number during account verification—this is required by anti-money-laundering regulations and helps us prevent fraud.

When you deposit or withdraw on kode69, we collect transaction data: the amount, the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet), and the date and time. We use this information to process your payment, reconcile your account balance, and detect suspicious activity.

When you play games on kode69—slots like Aviator or Sweet Bonanza, live-dealer tables like blackjack or roulette, or esports markets—we record your gameplay: which games you played, your stakes, your outcomes, and the time you played. We use this data to calculate your cashback, determine your tier level, and settle disputes if you question a bet outcome.

We also collect technical data: your IP address, browser type, device type, and the pages you visit on kode69. We use this information to improve our platform, detect fraud, and ensure our systems are working properly.

Data note: We do not collect sensitive personal information like your financial account details. Payment processors handle that data directly—we never see your full card number or bank account credentials.

How We Use Your Data on kode69

We use your personal information for several purposes. First, we use it to operate kode69: creating your account, processing deposits and withdrawals, calculating cashback and tier progression, and settling bets. Second, we use it to comply with law: verifying your identity, detecting money laundering, and responding to regulatory requests. Third, we use it to improve our platform: analyzing gameplay patterns, identifying technical issues, and developing new features.

We may contact you via email or phone to notify you about account changes, security alerts, or important updates to our platform. We do not send marketing emails without your consent. If you receive unsolicited marketing from kode69, contact our support team and we'll remove you from our mailing list immediately.

Third Parties and Data Sharing on kode69

We share your data with third-party service providers who help us operate kode69. These include payment processors who handle deposits and withdrawals, hosting providers who store our servers, and analytics companies who help us understand how players use our platform. All third parties are bound by confidentiality agreements and are prohibited from using your data for any purpose other than providing services to kode69.

We may disclose your data if required by law—for example, if a court orders us to provide information, or if we're required to report suspicious activity to financial regulators. We comply with all applicable legal requests and will notify you if we're legally permitted to do so.

Our servers may be located outside your jurisdiction. This means your data may be stored or processed in countries with different privacy laws. By using kode69, you consent to this international data transfer. We maintain the same level of data protection regardless of where your data is stored.

Your Rights on kode69

You have the right to access your personal information. Contact our support team and we'll provide you with a copy of all data we hold about you. You have the right to correct inaccurate information—if your address or phone number has changed, update it in your account settings or contact support.

You have the right to delete your account and request deletion of your personal data. We'll delete your account and associated data within a reasonable timeframe, subject to legal and regulatory requirements. Some data may need to be retained for compliance purposes—we'll explain any retention requirements when you request deletion.

You have the right to object to certain uses of your data. For example, if you don't want us to use your data for analytics, contact our support team and we'll honor your request. This may limit some features of kode69, but we'll explain any limitations before you opt out.

Account data: Email, name, address, ID number; used for account creation and verification.
Transaction data: Deposits, withdrawals, payment methods; used for payment processing and fraud detection.
Gameplay data: Games played, stakes, outcomes; used for cashback calculation and dispute resolution.

Cookies and Tracking on kode69

We use cookies to remember your login information and preferences. Cookies are small files stored on your device that help us recognize you when you return to kode69. You can disable cookies in your browser settings, but this may limit some features of our platform.

We use analytics tools to track how players use kode69. This helps us understand which games are popular, which payment methods are most used, and where players encounter problems. We use this information to improve our platform and user experience. Analytics data is aggregated and anonymized—we don't track individual players' behavior.

Data Security on kode69

We protect your data using industry-standard encryption and security practices. All data transmitted between your device and our servers is encrypted using SSL (Secure Sockets Layer) technology. Your password is hashed and stored securely—we never store your password in plain text. Access to your personal information is restricted to authorized kode69 staff who need it to perform their jobs.

We conduct regular security audits and penetration testing to identify and fix vulnerabilities. If we discover a data breach, we'll notify you immediately and take steps to minimize harm. We maintain cyber insurance to protect against data loss and security incidents.

Contact and Data Requests on kode69

If you have questions about our privacy practices, or if you want to access, correct, or delete your data, contact our support team. We're available via live chat, email, and phone during business hours. We respond in English and local languages. We'll respond to data requests within a reasonable timeframe, typically within 10 business days.

Our services on kode69 are available only where local law permits. If you have concerns about how we handle your data, or if you believe we're violating your privacy rights, you may have the right to lodge a complaint with your local data protection authority. We encourage you to contact us first so we can address your concerns directly.